Privacy Policy

1) What this policy covers

This Privacy Policy explains how we collect, use, and protect personal information when you use our Services, including account recovery, impersonation takedowns, and post-recovery security hardening.

2) Information we collect

• Case details: account usernames, platform links, and screenshots you provide to verify ownership.
• Contact info: your name, email address, phone number if you provide it for case updates.
• Technical metadata: logs of our communications and records of platform submissions made on your behalf.

3) How we use your information

• To verify ownership and prepare recovery or takedown submissions.
• To communicate with you about your case.
• To comply with legal obligations or platform requirements.

4) What we never do

We never ask for or store your account password. We never sell or rent your personal information to third parties. We do not share your details with platforms beyond what is required to process recovery or takedown requests.

5) Data retention

We keep case files only as long as necessary to complete the engagement and for limited record-keeping. Evidence and case records are securely deleted within 90 days after closure unless required for legal purposes.

6) Security

We take reasonable measures to protect your information from unauthorized access, including encrypted storage, restricted access, and secure communication channels.

7) Your rights

You have the right to access, correct, or request deletion of your personal data. Contact us at privacy@socialsafe.my to make a request.

8) Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our Services means you accept the revised terms.